Your cart
Close Alternative Icon
WORLDWIDE SHIPPING AVAILABLE WORLDWIDE SHIPPING AVAILABLE
Bag Icon

FAQ

FAQ

What is Citizen Atelier?
Down Arrow Icon Minus Icon

Citizen Atelier is more than just an online gallery. It’s a close-knit community that brings together artists and art lovers with one big goal: to inspire with art. Citizen Atelier brings together work from both emerging and well-established international artists and photographers. Founded by art dealer Alessandra Salituri in 2014, the Atelier carefully curates an inspiring collection of pieces with a bold and ethereal aesthetic, that are made with only the highest quality materials. The Atelier hopes to take the guessing work out of finding beautiful art by offering a one-stop marketplace for authentic and one-of-a-kind pieces.

What is a limited-edition print?
Down Arrow Icon Minus Icon

Limited-edition indicates that the artist is committed to creating no more than a certain number of prints for that given work. This exclusive nature of a limited-edition print raises its value. Art marked as such comes personally hand-signed and numbered by the artist and are custom-made to order. Once the print is sold out, it can no longer be reproduced. See image listings for edition numbers.

Do you work with interior designers?
Down Arrow Icon Minus Icon

We are passionate about all things design and absolutely love working with interior designers. See our trade page for more information.

Do you do custom-orders?
Down Arrow Icon Minus Icon

Yes, in certain cases we certainly can. Please contact us at info@citizenatelier.com and tell us about what you are looking for.

Can I order a mat for my frame?
Down Arrow Icon Minus Icon

Yes, we can incorporate a mat at an additional charge. All standard frame prices on the website exclude mats, so please contact us at info@citizenatelier.com for more information.

What type of glass do you use on your frames?
Down Arrow Icon Minus Icon

We use UV-filtering plexiglass for all frames, which is lighter, scratch-resistant and shatter-resistant. It also provides more UV protection and less glare than glass. While plexiglass is more costly than glass, it has become the industry standard for most art dealers and galleries, due to its quality and durability. Read more about our framing process here.

How long will it take to receive my framed print?
Down Arrow Icon Minus Icon

For more information on shipping times, please consult the shipping page here.

What if my print arrives damaged?
Down Arrow Icon Minus Icon

We want to make sure you receive your piece of art in pristine condition! Any damaged or incorrect prints are eligible for a replacement. Please contact us within 10 days of receipt at info@citizenatelier.com with photos and a detailed description of the damage.

How do I care for my frame?
Down Arrow Icon Minus Icon

To clean your framed piece, follow these dos and don’ts:

Do remove dust by blowing on the frame
Do not use your hands or a dry cloth to remove dust
Do clean the frame with a small amount of mild soap or detergent mixed with lukewarm water. Use a clean, soft cloth or sponge. Dry by blotting gently with a lint-free cloth. Instead of soap, you can also use a cleaner designed for acrylic surfaces.
Do not use a household cleaner like Windex or products that contain ammonia.
Do not use any abrasive material while cleaning your plexiglass, as it can scratch the surface.